AI · Reviews
Customer review response automation
A review-reply system drafted from your rules, consistent in tone, and approved or published on your terms.
The hidden cost of manual handling
- Ten hours a week lost replying to reviews one by one
- Tone drift between people, shifts and locations
- Missed reviews that quietly weaken public trust
What the automation does
- Monitors the review platforms you choose
- Drafts replies from your tone guidelines, policies and approved examples
- Queues replies for approval or publishes them automatically when the risk is low
How the automation runs
- 01
Review intake
New reviews are collected from the platforms included in your setup.
- 02
Classification and draft
Each review is classified by topic and sensitivity, then matched with the right response rules.
- 03
Approval or publication
Replies are either published automatically or sent to your team for validation, depending on the scenario.
Example drafted replies
Illustrative replies with a restrained, hospitality-grade tone.
Great experience here. Place is grand as expected and yet at the same time the staff are so warm and friendly. Food was amazing. Sommelier did a great job recommending wine pairings. Only thing that would've made it perfect is if I get to meet Alain Ducasse. Still a great night!
Thank you for your kind words. We are pleased that the room, the service and the wine pairing all contributed to a memorable evening. It would be a pleasure to welcome you again.
Restaurant interior is unbelievable, I felt like I was in the Middle Ages. Caviar and cheese were very good and fresh. But they can't explain the dishes clearly. Overall, the dishes' taste doesn't catch the Michelin 3-star rating.
Thank you for taking the time to share this detailed feedback. We are glad the setting, caviar and cheese stood out, and we have noted your comment about dish explanations. Clarity at the table is part of the experience, and your note will be shared with the team.
Outstanding dinning to deleite your palate. Exquisite texture to enjoy.
Thank you for your review. We are pleased that the textures and flavours left such a strong impression, and we hope to welcome you again.
Illustrative examples based on a fine dining context.
Automate what slows you down
Tell us where time is being lost. Reply within 24h with a first read on the case.